Refunds and Returns Policy for AirPurifyHub.com – Last Updated: 25/01/2024
Welcome to AirPurifyHub.com, operated by Fresh Air Express. We strive to provide you with high-quality after-market air purifier replacement filters. However, we understand that there may be instances where you need to return a product. Please read our Refunds and Returns Policy carefully to understand the process, conditions, and timeframes for returns and refunds.
1. Return Eligibility:
1.1 Unused and Unopened Products:
- To be eligible for a return, the product must be unused, unopened, and in its original packaging.
1.2 Damaged or Defective Products:
- If you receive a damaged or defective product, please contact us immediately at contactus@airpurifyhub.com. We will provide instructions on how to proceed.
2. Return Initiation:
2.1 Initiating a Return:
- To initiate a return, please email us at contactus@airpurifyhub.com with your order number, a brief description of the issue, and any relevant photos. We will guide you through the return process.
3. Timeframe for Returns:
3.1 Standard Returns:
- You may return an unused and unopened product within 30 days of the delivery date.
3.2 Damaged or Defective Products:
- Damaged or defective products must be reported within 7 days of delivery.
4. Refund Process:
4.1 Refund Criteria:
- Refunds will be issued for the purchase price of the product, excluding any shipping charges.
4.2 Refund Timeframe:
- Refunds will be processed within 5 business days after receiving and inspecting the returned product.
5. Return Shipping Costs:
5.1 Standard Returns:
- Customers are responsible for return shipping costs unless the return is due to a damaged or defective product.
5.2 Damaged or Defective Products:
- Fresh Air Express will cover the return shipping costs for damaged or defective products.
6. Contact Information:
If you have any questions or need assistance with the returns process, please contact us at:
Fresh Air Express
10 Esterbrooke Ave, Toronto, Ontario, M2J 2C2 Canada
Email: contactus@airpurifyhub.com
7. Customer Support:
Our customer support team is available Monday to Friday, 9 AM to 5 PM (EST). We are committed to assisting you promptly and efficiently.
8. Fair Use Policy:
We appreciate our customers and aim to provide fair and reasonable solutions to any issues you may encounter. We reserve the right to refuse excessive returns or returns that violate the terms of this policy.
Thank you for choosing AirPurifyHub.com. We value your business and aim to make the returns and refunds process as seamless as possible.
9. Product Inspection:
9.1 Condition of Returned Products:
- All returned products will be inspected to ensure they meet the eligibility criteria stated in Section 1. If the product does not meet these criteria, it may not be eligible for a refund.
9.2 Restocking Fee:
- A restocking fee may be applied for returns that do not meet the eligibility criteria. The restocking fee will be communicated to you before processing the return.
10. Cancellation of Orders:
10.1 Cancellation Deadline:
- You may cancel your order for a full refund if the cancellation is requested before the order is processed for shipping. Once the order is shipped, the standard return process applies.
11. Exchange Policy:
11.1 Product Exchanges:
- We currently do not offer direct product exchanges. If you wish to exchange a product, please follow the return process, and a new order can be placed separately.
12. Change of Mind Returns:
12.1 Returns Due to Change of Mind:
- If you wish to return a product due to a change of mind, you may do so within 14 days of the delivery date. Return shipping costs will be the responsibility of the customer.
13. Amendments to the Policy:
Fresh Air Express reserves the right to amend this Refunds and Returns Policy at any time. Any changes will be communicated through our website, and the date of the last update will be modified accordingly.
14. Effective Date:
This Refunds and Returns Policy is effective as of the last updated date stated at the beginning of the document.
Thank you for your understanding and cooperation. We are committed to providing exceptional customer service and ensuring your satisfaction with our products. If you have any further questions, please do not hesitate to contact us.
Fresh Air Express
10 Esterbrooke Ave, Toronto, Ontario, M2J 2C2 Canada
Email: contactus@airpurifyhub.com